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Senior Manager, Sales Effectiveness

Expedia Group
London, United Kingdom
Closing date
18 May 2024

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Travel and Tourism
Senior Manager
Contract Type
Full Time

Job Details

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Expedia TAAP (Travel Agent Affiliate Program) is looking for an experienced Senior Manager of Sales Effectiveness to join the team. In this role, you will be responsible for helping assess performance of a global sales team, identify opportunities to improve team effectiveness, and then working cross-functionally to implement new initiatives and process improvements.

The Senior Manager of Sales Effectiveness reports directly to the VP of Expedia TAAP, and will work hand-in-hand with the Regional Directors and global field sales team. This person will also sit on the Expedia TAAP leadership team. A natural curiosity, a strong analytical skill set, and ability to build strong working relationships with a diverse team across the world are essential for success.

What you`ll do

Your focus will be on identifying opportunities to improve the performance of our global sales team and then drive these ideas through to implementation, by answering questions such as:
  • Are the sales teams effectively planning their activities?
  • Are the sales teams set up optimally to execute the strategy for the market?
  • Are the sales teams approaching the right opportunities and how effective are they in converting them?
  • How does performance vary between markets and are there opportunities to improve?
  • Are there opportunities to share best practices between markets?
  • Are the sales teams making effective use of the available tools e.g. Salesforce?
  • How can these tools be improved to enhance the sales team efficiency?

Alongside working with the sales teams, you`ll form close partnerships with other supporting functions, including marketing, analytics, product and technology. You`ll ensure that the sales team are kept informed of new developments, new product launches, and marketing campaigns. You`ll also be the key focal for any systems and tooling changes to support the sales team e.g. Salesforce enhancements.

Who you are:
  • Demonstrated experience in working with a global sales team on sales strategy and operations (and ideally understanding of the B2B travel industry)
  • Demonstrated experience in process design and improvement
  • Able to drive effective sales communication and process training
  • Strong working knowledge of Salesforce functionality, reporting, and development lifecycle
  • Strong analytical skillset: pulling data from multiple disparate data sources, building models and analyzing information
  • Excellent knowledge of Microsoft Excel and PowerPoint, and demonstrated experience in modeling, analysis, research and presentation creation
  • Working knowledge of SQL and data visualization tools, e.g. Tableau
  • Comfortable with ambiguity and imperfect information; demonstrated ability in solving problems creatively
  • Very good interpersonal skills and collaboration skills
  • Strong bias to action and proven ability to work independently

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group™ Media Solutions, Expedia Local Expertreg;,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group`s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you`re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Who we are

We are travelers and technologists. We work across time zones, hemispheres, cultures, and languages. We thrive on breaking things down and building them back up again until they're even better.

We know travel can be hard. But we also know it's worth it every time. And because we believe travel is a force for good, we take our roles seriously. We're here to build great products and create connections that truly bring good into the world.

Accommodations and adjustments

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form.

We're a diverse company, that feels like a community

When you join Expedia Group you become part of a global network of passionate travelers and technologists. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture.

We find meaning in the work we do: together, we can broaden horizons, strengthen connections, and bridge divides.


We work everywhere

We’re a truly global company, with offices on almost every continent. Our hybrid working policy empowers our employees to enjoy the benefits of remote working while staying connected to their colleagues.

No matter where you are – or where you dream of being – we’ve got opportunities for you to explore.


Benefits that help you thrive

Our industry-leading benefits package enables you to create a fulfilling career while staying healthy, happy, and well.

  • Competitive paid time off

  • Travel discounts

  • Healthcare flexible spending accounts

  • Employee Assistance Program

  • Wellness & travel reimbursements

  • Workplace accommodations

  • Medical, dental, and vision insurance

  • Career development & mentoring

  • Parental benefits

  • Learn More

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