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Head of Digital Sales Enablement

Employer
dunnhumby
Location
London, United Kingdom
Salary
Competitive
Closing date
18 May 2024

View more

Sector
Data Science
Role
Senior Manager
Contract Type
Permanent
Hours
Full Time

Job Details

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a talented Media Channel Manager to lead the Instore Channel Strategy team responsible for the ongoing optimisation and ''go to market'' strategy for instore channels within Tesco's media product suite. You will take ownership of a diverse range of channels and you will drive and deliver the channel strategy that enables the longer-term Tesco media vision. You will work dynamically managing multiple projects successfully whilst keeping the team focused on the broader vision and end goals.

Key Responsibilities

Propositions/ Solutions:
  • Set game-changing strategy for key Capability propositions based on market trends, industry requirements, client feedback, and analysis of best opportunities for broadening and deepening of our offer.
  • Undertake strategic reviews for key propositions, assessing user satisfaction, sales performance, and proposition competitiveness.
  • Devise, review, update and support ideal solutions delivery and operating models.
  • Support the process to gather industry and client requirements for key propositions, validate whether we can already meet them through products and services in our catalogue, and prioritise those which we cannot meet using standard commercial criteria.
  • Incorporate prioritised industry and client requirements into our sales roadmaps and backlogs for key propositions.
  • Develop rigorous business cases and plans for specific new/ enhanced propositions on sales roadmaps, agree these with the Executive Team, and review delivery progress.
  • Work with Product Managers and Data Scientists in Technology & Product to translate sales roadmaps into product and science roadmaps for specific new/ enhanced global products, showing when we will make new or enhanced propositions generally available and when we will deploy them to specific markets.
Clients
  • Share sales roadmaps for key Capability propositions regularly with internal stakeholders, confirming that these are aligned with the latest business development and client delivery plans.
  • Work with Commercial, Pre-Sales and Marketing to develop and deliver a competitve Go-to-market strategy for key propositions, including target sectors and accounts, commercial models, launch plans, and training programmes.
  • Own the shadow P&L, and work with Finance and Commercial teams to set competitive pricing for key propositions and deliver sustainable profit.
  • Work collaboratively with Commercial, Pre-Sales and Marketing to provide input on key propositions to business development activities, including Requests for Proposals (RFPs) and pitches.
Team
  • Lead, develop and manage a high-performing team of proposition professionals as required.
  • Help to develop and deliver the L&D programme for the portfolio to Capability and Commercial team members, ensuring that they are equipped to support Pre-Sales, Post-sales and Delivery work, as appropriate.
  • Actively demonstrate dunnhumby values and behaviours.
  • Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed
What we expect from you
  • Experience with Retail and/ or CPGs across multiple areas (e.g. merchandising, Capability management, buying) and a firm understanding of the related business issues and profitability drivers.
  • Bachelor's degree or equivalent in a relevant subject.
  • Extensive experience of commercial product management in the software industry.
  • Significant experience with competitor offerings, propositions, products and services.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Company

Most companies merely meet expectations. dunnhumby defies them, using big data, deep expertise and AI driven platforms to decode human behaviour and habits. We thrive on the unknown, applying emerging technology to innovative software platforms and creative media solutions – and challenging convention every step of the way. As a result, in just over 30 years, we’ve improved the lives of nearly one billion customers and counting, all by making it easier for businesses to put the Customer First.

Who we are

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

You’ll be part of a community, develop friendships and enjoy inspiring and challenging work. We hire diverse and interesting people who help each other succeed. We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can be.

We believe that learning and development never stops. Collaboration, creativity and innovative thinking are all rewarded with extra responsibility, a variety of new challenges, and career mobility, as well as competitive salaries and a performance-based bonus scheme.

FLEXIBLE WORKING AT DUNNHUMBY

We’ve implemented refreshed flexible working policies, process and culture to encourage a more flexible working environment.

In November 2019, dunnhumby introduced a flexible working statement to all our new job adverts globally.

By introducing this statement, we not only sought to showcase our inclusive working culture to attract the brightest and best people to dunnhumby, but we also wanted to reflect our flexible working approach which signals us as an employer of choice. We believe flexible working arrangements bring various benefits including a positive impact on productivity, increased motivation and an improved work-life balance.

Our flexible working statement:

“At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work-life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.”

We feel it is important as a business to create an agile workforce with a culture that doesn’t focus on when and where you work, but rather values output and rewards where objectives and goals are met and exceeded.

We all lead busy lives that don’t always fit around the conventional 9–5.30pm. We believe a workplace needs to work for you, and we want to enable that.

Diversity and Inclusion

We are really proud of our diversity and inclusion strategy as it demonstrates clearly our commitment to embedding real change.

Our strategy is made up of three parts:

Inclusive Leaders

To fulfil this, we have created a strong governance structure around our Employee Network groups (ENG’s), including senior sponsorship for each group. Our leaders will have renewed accountability for role-modelling inclusive behaviours and are expected to actively champion inclusion through their business practices.

Inclusive Behaviours

We will be resetting the expectations of all employees on what it means to work inclusively through an inclusive behaviour learning programme. This will help us to infuse our ways of working with inclusivity and help us to demonstrate the benefits of diverse perspectives through innovation and creative problem-solving.

Inclusive Policies and Processes

We have committed to a thorough review of all our people policies through the lens of inclusion and are more employee-led, increased transparency around our talent processes (including pay, performance and promotion measures), and measuring our progress here through data.

All of our D&I work combines to help us fulfil this strategy over the next three years and has been signed off by the Exec.

Our Values

Our values are:

  • Passion
  • Curiosity
  • Courage
  • Collaboration

Our values are more than four words on a page. They are the force that drive us each day and together they create our unique culture, which we think makes us a great place to work. It’s dunnhumbians who are Passionate people who always start with the Customer, who are ambitious and decisive, listen, understand, innovate and explore, and who work together to grow one dunnhumby.

BENEFITS AT DUNNHUMBY

List of all the benefits that dunnhumby are offering their employees. Benefits may vary depending on role, location and length of service.

  • On Site Gym
  • Flexible Benefits
  • Social Benefits
  • Internships
  • CSR
  • Alumni programme

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