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CDH Porter (Technician)

Employer
John Lewis Partnership
Location
Origin Park
Salary
£13.99 Hourly
Closing date
25 Apr 2024

View more

Sector
Engineering
Role
Manual Skilled
Contract Type
Permanent
Hours
Full Time

Job Details

Our Purpose

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

Role Title: CDH Porter (Technician)

Position: This position is a permanent

Hours of Work: Full Time hours of work (41 hours per week) working a 4 day week across 6 days, on a rota pattern. Saturday working is essential.

AM Shift available, working Monday - Saturday 06:00-17:00

Or PM Shift available, working Monday - Saturday 10:30-21:30. Please note this PM shift will attract an additional 3.1 % shift premium which is equivalent to an extra 43p added to your base pay mentioned below.

Location: Origin Park CDH (Customer Delivery Hub).

Salary: The starting rate for this role is £13.99, hourly.

About the role:

As our Customer Delivery Technician Porter you will be the face of the John Lewis & Partners brand. You'll maintain a safe working environment by adhering to safety regulations in our customers' homes.

This is a non- Driver role and it is a great opportunity if you are looking to develop your career into a Customer Delivery Hub Technician role. You will need to complete a 26 week Porter training programme, once completed, you will be able to successfully install TV wall mount, integrated appliances and lighting installations in our customer properties. Please note this role involves heavy lifting.

During the 26 week training programme you will attend different training course to learn:
  • Wall Mount TV Installation
  • Integrated Appliances
  • Hard Wired Appliances
At the end of the 26 weeks you will be assessed on the above elements to obtain your Technician Porter qualification.

What you will be doing:

Your typical day will start with safely loading your vehicle. You will then undertake your deliveries and collections for the day alongside your colleague.

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include: Installation and disconnection of white goods, assembly of flat pack, TV installations. Finally, you will offer to take away the packaging.

Desirable skills you can bring to this role
  • Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills
Please see full details and the key accountabilities about the role in the Job Outline attached below. For internal partners only - Please view the job outline here using your internal email address:

https://drive.google.com/file/d/1t2Io1JW0qivsuGG-c4opkO4dgYD2GJt4/view

Benefits of the Partnership and the role
  • Full - time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
  • Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
  • Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
  • You'll get a Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You'll also be able to nominate someone you live with to share your discount.
  • We're really proud of our exclusive hotels based in some of Britain's most beautiful areas and once you've been with us for three months, you're welcome to explore them
Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

Next Steps

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

For internal use only:

#LI-JLPGR

#LI-JLPJL

#LI-JLPWTR

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

Company

The John Lewis Partnership is the UK’s largest employee-owned business and home to our two cherished retail brands - John Lewis & Partners and Waitrose & Partners. Over the next few years, we’re looking to diversify beyond just retail into areas like Financial Services and Build to rent properties, making it an extremely exciting time to join us. We already have job opportunities aside from those in our shops, from project managers to software development, you might be surprised by what we can offer.

Our Purpose

The Partnership is on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners (employees) have a part to play. The Partnership is owned entirely in trust by our Partners meaning we’re more than employees, we share knowledge, profit and power.

By joining the Partnership you’ll be joining a unique kind of business. One that puts people before profits and looks to make a positive difference, not just to ourselves, but to the communities we serve and work with, all over the world.

It’s this shared purpose that drives us and we believe that by working together, we can help create a place with happier people, for a happier business and a happier world.

John Lewis at conference

Our Values and Democracy

Being a Partner, a co-owner in the Partnership, makes you so much more than just an employee. Because of this, it comes with a different set of responsibilities compared to working in other organisations.

As Partners, it’s our role to ensure that our democracy and business continues to thrive by asking the right questions and holding each and everyone of us to account, including our leaders. But we do so in a way that holds true to our values, treating everyone with kindness and respect, with our own integrity and with the best intentions of the Partnership’s success at heart.

It’s a powerful, unique way of doing business, a way in which we think is for the better.

It’s YOU we’re interested in

At the John Lewis Partnership, we positively celebrate diversity & inclusion, truly embracing individuals’ contributions, regardless of their age, gender, ethnicity, disability, sexuality, social background, religion or belief.

That’s why creating an inclusive culture is, and always will be, at the heart of our business. It’s vital for our future success.

If you read deeper into the Partnership’s Purpose – Working in Partnership for a Happier World – you’ll see that it is held up by three key pillars; Happier People, Happier Business and Happier World. Without a DE&I strategy led by our Partners, our Happier People pillar wouldn’t stand, which means we also couldn’t deliver on Happier Business or World either.

You see, our happier business first starts with happier people, enjoying worthwhile and satisfying work in a supportive environment we all help to create. We treat people with fairness, courtesy and respect, and we work with others who do the same. We create an inclusive environment and celebrate diversity with our Partners, customers and the communities we serve.

Find out more about DE&I at JLP: https://www.jlpjobs.com/about/diversityandinclusion/

John Lewis staff working in warehouse

Applying to Join Us

As an employer committed to accessibility and disability inclusion, we are committed to treating all our job applicants fairly and without prejudice. We continuously ensure our recruitment process supports individuals with any disability, whether mental or physical, and actively encourage candidates to contact us before applying to discuss what reasonable adjustments can be made to support them.

We will do as much as we can to support you with completing your application. Depending on the position you are apply for, this could involve help with the following:

  • Online tests
  • 1-2-1 Interviews
  • Group exercise / Individual exercise
  • Reading and Writing
  • Using a computer
  • Interpreting information
  • Presenting
  • And more…

For more information on the support available to you. Please visit our careers website: https://www.jlpjobs.com/accessibility/

Follow us on social

Follow us on Facebook, LinkedIn, Instagram and Twitter to stay up to date with our latest vacancies and for more information on what it means to work in the John Lewis Partnership.

You can also discover all of this and more at www.JLPjobs.com.

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