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Stylist - Full Time 37.5 hours - Trafford - 6 month FTC

Employer
AllSaints
Location
Manchester, UK
Salary
Competitive
Closing date
23 Jun 2024

View more

Sector
Retail and Wholesale
Contract Type
Permanent
Hours
Full Time

Job Details

THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE
As an AllSaints Stylist, you are the fundamental link between our products and customers.

The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.

You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
WHAT WILL I BE DOING?
  • Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
  • You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
  • You will actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
  • Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
  • You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
  • You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
  • You will greet our customers into our store and tailor your approach to support the purpose of their visit
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
  • Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
  • You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
WHAT SKILLS DO I NEED?
  • Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
  • Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike
  • Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors
  • Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
  • Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator
  • You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

ABOUT THE LOCATION
Our standalone store in Manchester's Trafford Centre has been open since 2007. Supported by a team of 35 selling menswear and womenswear collections across one level and 5,000 sqft. Usually trading from 10.00 in the morning until 22.00 in the evening (subject to seasonal change). . Approximately a 20 minute journey from Manchester Piccadilly station.

WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS
  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • Potential to earn more from our team commission scheme
  • We are a disability committed certified employer
  • Employee discount for you to spend with family and friends
  • Up to 2 years service 33 days (25 days + bank holidays)
  • Over 2 years service 36 days (28 days + bank holidays)
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#LI-Onsite

Closing date: 21st June 2024

Company

Established in 1994, we’re a global brand with an independent spirit. With store locations across the world and an international online presence, wherever you want to engage with us, you should find a space to be able to do so. We collaborate with skilled manufacturing partners and artisans worldwide, to create full collections of womenswear, menswear and accessories. We’re all about making our customers feel good. Whether it’s a signature leather jacket, loud Hawaiian shirt or flowing printed dress - our product is designed to allow you to wear it your way, for years to come. Our team is made up of over 2,200 talented team members and we put the people experience at the heart of everything we do. Our people are our biggest asset and we’re inspired by their creativity, passion and comradery every day. With the immense talent that makes up our brand, we are able to do so much of what sets AllSaints apart, in-house. From the design of our product, to our store fits and furniture - our teams make sure that our distinctive brand DNA is evident across every aspect of our business. We take responsibility to do good by our people, our suppliers, the environment and the communities that we are a part of. Whether it’s in spaces of employee experience, inclusion, supply chain or sustainability - we know there are always areas of positive growth to explore and we are incredibly enthused that the steps we have made so far are making positive change.

AllSaints image

What We Stand For

The Customer Is The Boss: We work as one proud team to get the best for our customers

One Team: We are joined up and encourage others to share their ideas

We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind

We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future

AllSaints image

Our Team

Our team is made up of a diverse group of talented individuals doing a wide variety of incredible work. Our diversity as a team is one of our greatest assets - it supports exceptional creativity across the brand, gives us an even greater understanding of our customer and supports our culture to be one that fosters listening, understanding and belonging. As a business we take collective responsibility for every team member to feel included in the brand that they have chosen to be a part of. You’ll meet some incredible people working at AllSaints who will support you to achieve your goals and aspirations as part of our team.

AllSaints image

Our Communities

We have set up a number of impactful communities across the brand including #AntiRacist, #LGBTQIA+, Disability Pride and Parents Groups. In each one of these spaces, everyone is welcome. We’re lucky to have many willing participants who contribute ideas and drive the action of each community forward. We encourage a culture of transparency - we love to talk to each other, we love to listen and we want to make sure that when we are making steps forward, we are doing so in full knowledge that we are making the right ones for our brand and our teams. We recognise that this work is still really only just beginning but we’re proud of the steps made so far and enthused for what’s to come.

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Our Benefits

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • We area disability committed certified employer
  • Employee discount for you to spend with family and friends
  • 25 days holiday increasing to 28 days after 2 years continuous service
  • Bank holidays, birthdays and volunteering days off
  • Wide range of development opportunities open to all team members to take part in
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Hybrid working in our historic East London studios, working hours are 9-5.30pm
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help. 

AllSaints image

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