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Cargo Operations Manager

Virgin Atlantic
San Francisco, CA, USA
Closing date
3 Jun 2024

Job Details

Job Details

Hours: 40 hours per week (work schedules include evenings, weekends, and holidays)

Location: San Francisco

Closing Date: Sunday, 2nd June 2024

In a nutshell

Virgin Atlantic Cargo is a £170m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a 'business within a business' focused on contributing towards Virgin Atlantic's overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.

In this exciting role as Cargo Operations Manager, you'll be responsible for leading Virgin Atlantic Cargo's operational delivery for San Francisco; ensuring operational excellence by developing and implementing processes and procedures that deliver the operational aspect of our product, while adhering to all regulatory standards in terms of safety, security and technical compliance.

Working with a combination of key partners you'll be responsible for negotiation and agreement of contractual and commercial terms of all sub-contracted suppliers in the region as well as ensuring adherence and accountability to their contractual obligations

Day to day
  • Accountable for ensuring all aspects of operational activity for the region adheres to the appropriate security regulatory standards. This requires a thorough, detailed and current knowledge of all CBP/FAA/USDA regulatory standards and procedures.
  • This requires a thorough, detailed and current knowledge of all IATA/IOSA regulatory standards and procedures.
  • Create, deliver and maintain a culture of "operational excellence" among the direct team and supplier partners, to drive delivery of a differentiated operational product.
  • Development and maintenance of good working relationships with the appropriate personnel within CBP, FAA, USDA and Virgin Atlantic's Security hierarchy (e.g.: Virgin Atlantic's Head of Security) as above.
  • Accountable for ensuring all aspects of our operational activity for the region adheres to the appropriate safety regulatory standards along with those mandated internally at Virgin Atlantic.
  • Development and maintenance of good working relationships with the appropriate personnel within IOSA & Virgin Atlantic's Safety hierarchy (e.g.: GM Safety, Security and Compliance)
  • Ensure suppliers are customs compliant and held accountable for any failures to operate within the bounds of their respective regulatory authorities.
  • Understand the requirements established by CBP/ACE and the system used to connect with CBP.
  • Design and implement strong processes to performance manage all 3rd party suppliers in the region, to ensure operational delivery to agreed standards, including the following:
  • IATA Quality Processes and Standards and manage the Import Milestones established by Virgin Atlantic.
  • Agree, implement and delivery of Service Level Agreements and processes for reviewing performance
  • Assist with the procurement process for ground handling and transportation.
  • Ensure effective processes are in place to verify and control all operational costs for the region.
  • Leads the drive for efficiencies and cost reductions within area of control and boundaries of regulatory compliance and product standards.
  • Ensure effective and streamlined processes in place for accurate invoicing and sign off with suppliers and VAA AP dept. for BAU and ad hoc arrangements.

About you

Do you have proven experience as a Manager in the Airfreight industry, preferably with an airline or handling agent? Then this could be the role for you!

Alongside the above, we're looking for the following to be successful in your application:

  • Knowledge with IATA Live Animal Regulations.
  • Excellent knowledge of both international imports and exports documentation.
  • Solid understanding of import/export documentation and U.S. Governmental agency requirements.
  • Excellent digital literacy with MS Office packages including PowerPoint, Excel and Word.
  • Self-motivated individual with the ability to travel by car, plane and/or train if required.
  • The right to live and work in the USA

If the above sounds like you, and you want to join our record-breaking Cargo team, then we'd love to hear from you!

Be yourself


Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we've got your individual considerations covered.


Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.

We’re not just your average airline. We’re a family-centric one who recognises togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.

When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.

Our ways of working

We’re on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration, and team spirit that make us uniquely Virgin. We have built our approach on six core principles, recognising work as an activity, not a place. The focus is less on when and where people work, collaborate, or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work-life considerations and varying times when our energy is highest.

Our people & networks

At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit. It guides us in everything we do as we strive to make progress on the issues that matter most.​ We know difference is a strength, enabling us to be a force for good for our employees, customers, and communities​. We aim to be an employer of choice, and our purpose, the belief that drives us, is that everyone can take on the world. We’re committed to bringing together a workforce that reflects the society we live in, creating an environment that supports diversity, equity, and inclusion, and allowing all our people to bring their whole selves to work.

Supported by their own Executive Ally, our four employee networks are employee-led communities where our people can connect, celebrate and support each other. The networks work together to raise awareness of Diversity, Equity, and Inclusion across the business and, through regular conversation, inform the actions we need to take as an organisation to create an environment where everyone feels they belong.

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