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Salesforce Senior Functional Lead

Employer
Capita
Location
Pune, India
Salary
Competitive
Closing date
29 May 2024

View more

Sector
Technology
Role
Senior Executive
Contract Type
Permanent
Hours
Full Time

Job Details

Lead Software Consultant role primary objective is to lead and develop a team of software consultants to enable them to fulfil their objectives of delivering exceptional customer service and high quality solutions to customers on the use of software products and services. The team lead should maintain a stimulating environment with a strong focus on learning and development. Typically this will involve managing resources and workload whilst being the point of escalation for team members and customers escalated issues. Performance manage the team of consultants as well as mentoring and coaching the team. Work with stakeholders in the business to ensure outcomes are successfully achieved. Expected to work well in a team environment as well as under minimal supervision. Supporting the Software Consultant Manager and deputising as necessary.

Job title:
Salesforce Senior Functional Lead

Job Description:

Salesforce Functional Lead

Job Responsibilities:
- Conduct gap analysis between the documented processes and what's in the Salesforce Org
- Work with the business analyst to ensure that requirements are design ready
- Work with the designers to ensure design meets the business requirements
- Conduct show and tells to the business

Skills Required:
- Experienced Salesforce consultant who has extensive experience in functional design, business analysis and gap analysis
- Familiarity with Salesforce Service Cloud and Experience Cloud
- Stakeholder management capabilities

Location:
Pune
,
India

Time Type:
Full time

Contract Type:
Permanent

Company

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