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Warehouse Service Team Manager

Daventry, UK
Closing date
8 Jun 2024

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Retail and Wholesale
Manual Skilled
Contract Type
Full Time

Job Details

About the role

Part of the Distribution Centre Management Team that provides great services to our stores ensuring customers have great availability and standards of product by being a Manager that leads my team of colleagues who feel safe and love working at Tesco whilst operating an efficient and legal Warehouse Service operation.

You will be responsible for
  • Managing my team to deliver accurate end to end Warehouse Service routines/standards in line with the operating model.
  • Supporting the end to end supply chain process by working collaboratively to resolve supplier related matters.
  • Prioritising and delivering all seasonal, trade and promotional events to maximise sales within Stores; effectively planning resource and equipment.
  • Working in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.
  • Leading my team to work productively coaching, supporting and sharing best practice so my team meet or exceed their targets and we remain efficient at all times.
  • Focusing my team to deliver accurate goods to Stores to improve product availability and customer satisfaction.
  • Meeting the needs of the colleagues in my team by using our people routines and delivering great leadership.
  • The delivery of all operational routines and making decisions that have our customers' needs at the heart of what we do.
  • Operating in partnership with the Distribution Centre Management team and being a great role model.
  • Data analysing information, establishing root cause and putting into place corrective improvement measures.
  • Delivering exceptional standards across all operational areas of the Warehouse.
  • Providing a strong presence 'shoulder to shoulder' with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT and Goods Out; being proactive with problem solving and coaching colleagues in the moment.
  • Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.
  • Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.
  • Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.

You will need
  • I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
  • I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
  • I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
  • My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
  • I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

What's in it for you

Working a 4 on 4 off rota

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
  • Click here to read more about the benefits we have available for our colleagues

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving Britain's shoppers a little better every day'. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.


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Learn more about this company

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