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Application Support Specialist (Bilingual)

Employer
MNP LLP
Location
Montréal, Quebec, Canada
Salary
Competitive
Closing date
25 Jun 2024

View more

Sector
Finance and Accounts
Role
Specialist
Contract Type
Permanent
Hours
Full Time

Job Details

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. 

Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. 

Responsibilities
  • Provide support for MNP’s internally developed Practice Management system
  • Understand product functionality from a user's perspective across various service lines, focusing on the preparation of files and client deliverables
  • Evaluate and identify issues in user requests, collaborating with product leaders and developers to resolve errors and enhance user education
  • Communicate bugs, user experience challenges, and potential areas for process improvement to the development team
  • Document issues and solutions, working alongside our Development team and vendors to implement improvements
  • Identify product functionality and user education gaps
  • Escalate problems in a timely manner, identifying issues that require intervention by the development team and vendors or referral to internal subject matter experts for clarification
  • Build trust with internal users by consistently demonstrating a high level of expertise and professionalism
  • Ensure that the content and functionality within applications accurately reflect the specifications provided by various groups within the Firm before product releases
  • Confirm that bugs and other issues are resolved by the development team
  • Document resolutions to recurring issues or workarounds in the knowledge base
  • Assist in the creation of release notes, training documentation, and delivery of training to end users
Skills and Experience
  • At least two (2) years’ relevant experience in a public practice administrative or professional services 
  • Technically savvy, with a strong ability to learn applications and systems quickly
  • Extensive experience gathering requirements and feedback from users
  • Service-oriented with a professional demeanor, committed to responding to customer inquiries promptly
  • Fluent in French and English (oral and written) with excellent communication skills
  • Strong computer literacy including effective working skills of Microsoft Word, Excel and PowerPoint
MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

#LI-Hybrid

Company

At MNP, our opportunities are designed to channel your ambition, nurture your talent, and empower you to achieve your best, both in and away from the office. With your goals in mind, we have unique opportunities for you to find inspiration and belonging. We encourage people with disabilities to apply!

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. MNP is committed to providing accessibility and employment for people with disabilities in a manner that respects dignity, independence, integration, and equal opportunity. Accommodation throughout the recruitment process is available upon request by contacting accessibility@mnp.ca.

Diversity, Equity, and Inclusion (DE&I)

We believe value follows diversity, equity, and inclusion. We have seen firsthand the tremendous impact divergent backgrounds and beliefs have in enhancing culture, fostering innovation, and growing the bottom line. From our founding more than 60 years ago, our commitment to DE&I has spanned our entire Firm and has been woven into our culture and business strategy.

MNP Group

Our collective differences are ultimately what make us stronger. We celebrate our people: rural, urban, multi-generational, introverted, extroverted, visual, kinesthetic, practical, conceptual, athletic, artistic, differently abled, various sexualities, and genders — and everything in between.

Canada is a multi-cultural, multilingual nation. MNP is a national, made-in Canada Firm. Our people are as diverse as the communities where we live and work, and we are committed to building a Firm for all Canadians. From coast to coast, the widespread values, wisdom, and contributions of our countless team members, clients, and stakeholders have authored the incredible success story MNP is today.

MNP group 2

Bringing People Together

We believe bringing people together from diverse backgrounds provides a wealth of perspectives, fosters collaboration, and enhances innovation for individual and collective success. We are proud to support over 15 DE&I committees from coast to coast, over 125 grassroot initiatives annually, and various Inclusion Networks:

  • MNP Special Kids in GTA
  • National Indigenous Inclusion Network
  • Pride Subcommittee in Southwestern Ontario
  • Saskatoon Professional Women’s Mentorship Group in Northern Saskatchewan
  • SouthSask Women’s Group in Southern Saskatchewan
  • Women in the Spotlight pilots
  • Young Professionals Group in Calgary

Our aim is to engage our people to excel in everything they do. Whether that means creating unique career opportunities, offering specific training and professional development, enabling alternative work arrangements, or simply taking the time to listen, learn, and understand. Our diversity, equity, and inclusion framework is as flexible as it needs to be to ensure every angle is considered, every viewpoint is heard, and every individual feels empowered to deliver value in a way they can. To learn about MNP’s commitment to diversity, equity, and inclusion, visit MNP.ca.

MNP group 3

Diversity at MNP

At MNP, inclusivity is one of our core values. We would like to celebrate the achievements of one of our own, Annie Morissette, who breaks down barriers every day and reminds us of the importance of recognising the unique talents and contributions of every member of our Firm.

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