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Specialist (m/f/d)

Dusseldorf, North Rhine-Westphalia, Germany
Closing date
26 Jun 2024

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Contract Type
Full Time

Job Details


Posted: Jun 19, 2024

Role Number:114438043

Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. As a Specialist, it starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work. In this role, you could work full-time, part-time, or part-time temporary.


As a Specialist, you're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you're also the person who guides them-advising, selling, and even setting up their new products. You perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You're proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.

Preferred Qualifications

  • You have agility to learn new products and features with an interest in technology, particularly Apple products.
  • Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
  • Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.
  • Demonstrate Apple's values of inclusion and diversity in daily activities.
  • You're passionate about Apple and eager to share that passion with others.
  • You're willing to learn and embrace the guidelines behind Apple's unique style of service.
  • You have strong people skills-you're approachable, a good listener, and empathetic.
  • You are fluent in the local language.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.



Everybody in

Diversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.

What you work for should reflect what you stand for

For everything we create, we consider its impact — on our customers, our colleagues and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy and the environment.

Everyone joins Apple for a reason. Often it’s because they found a company that aligns with their own values.

Starting here is just the beginning

People are at the heart of Apple and we want you to thrive. From day one, you’ll have the opportunity to make meaningful contributions to the big picture. You can set yourself up for success with our career development framework, as well as guidance and resources that include course offerings from Apple University.

Change is a constant throughout your career at Apple, and you may choose different ways to grow. You can seek even greater depth within your expertise, change scope in your current position or even explore a new opportunity here. Whatever you decide, you’ll play the lead role in your growth, and we’ll be behind you all the way.

Your work is as meaningful to us as it is to you


Apple is organised by functional specialities rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.


At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: we advocate ideas, contest points of view and ultimately build on each other’s thinking to come up with the best solution.

Cross-functional collaboration is crucial, because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose — create an extraordinary user experience.

When experts make the decisions, they decide to innovate

Innovation is led by those who know their stuff, whether it’s the first job of their life or the latest project in a career decades in the making. At Apple, innovation depends not only on brilliant individuals, but also on a community of specialists, each focused on what we can do instead of what’s been done. We foster this culture by giving experts the room to take bold yet informed risks that lead to breakthroughs.

Everyone here is an innovator, or an innovator-to-be — even in areas customers don’t typically notice: consider the Siri curators and engineers who help reduce bias with continual updates and respectful neutrality in search responses. Or the teams who designed, produced and shipped millions of COVID-19 face shields for front-line medical workers. Or the chef in one of our cafés who patented our environmentally friendly pizza box.

There’s a place here for every kind of brilliant.

Your speciality or ideal role may exist across many areas at Apple.

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