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Resident Liaison Officer

Employer
Wates Group
Location
Birmingham, West Midlands, United Kingdom
Salary
Competitive
Closing date
20 Jun 2024

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Job Details

The Vacancy

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be working out of our Birmingham office on one of our social housing contracts, delivering support to our residents.

Key Accountabilities will include:

  • Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
  • Ensure a consistent approach to customer care is adopted,
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect on-going works.


You must have a full UK driving licence with access to a vehicle.

You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Company

We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors.

At Wates, we are driven by our purpose of working together to inspire better ways of creating the places, communities, and businesses of tomorrow. We need the right people from whatever background to help us make this happen and we are always looking for talented people from all walks of life to reflect the diverse communities where we work.

There’s a huge variety of job opportunities across our businesses, working on challenging and exciting projects for customers across both the public and the private sector. No two days are ever the same.

By joining Wates, you’ll be working for an organisation which invests in your continued professional development, regardless of which stage you might be at in your career.  To discover what it is like to work for Wates, click below.

Working for Wates

There’s a huge variety of job opportunities across our businesses, working on challenging and exciting projects for customers across both the public and the private sector. No two days are ever the same.

By joining Wates, you’ll be working for an organisation which invests in your continued professional development, regardless of which stage you might be at in your career.

Our Guiding Framework

Our Guiding Framework shapes everything we do. It incorporates our driving purpose, it outlines the behaviours we work by, and the goals we are all working together to achieve. These are our values and vision.

As a family-owned business, we know it’s our people who make us successful. And just as in a family, everyone should feel welcome, included, and connected at Wates. We strive to be an organisation where everyone loves to work and to provide a safe space where everyone can be themselves.

Wates Together

Our Diversity and Inclusion plan is our long-term blueprint to create a business where everyone is welcomed, included and connected. We call this #WatesTogether.

Inclusion and Diversity

We are committed to building an organisation which is more representative of the communities we serve, offering equality of opportunities to diverse talent and an inclusive work environment where this talent thrives. We have set ourselves bold targets that will take time to achieve, but we are moving in the right direction and we are committed to achieving sustainable change.  Find out more about our inclusion and diversity strategy

Social Value

Our approach to social value is rooted in our belief that how we do business, is as important as what we do. Our programmes and activities are focused on creating work and training opportunities, particularly for people furthest away from the workforce, such as care leavers, ex-offenders and ex Services personnel; building sustainable communities through employment, skills and awareness, and advocacy of trade with the social enterprise sector.

Environmental Sustainability

The Wates Group is committed to the long-term sustainability of the built environment and we’re working to eliminate carbon from our operations by 2025.

As a Group, we have three ambitious environmental targets to  achieve by 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. We’re also working hard with our customers to help them find ways of reaching their own environmental targets.

Our Six Flexible Working Principles

We’re committed to having a workforce that more accurately reflects society and providing an environment that positively encourages flexible working through working arrangements and benefits. Following the introduction of sector-leading  Family Leave Policies in 2020, we have become one of the first construction companies to support flexible working across every part of our business, including for site-based employees. By 2025, we intend all our roles to be flexible, and we already advertise all new vacancies as flexible.  Our six flexible working principles are designed to allow our colleagues and teams to develop working patterns that take into account individual preferences, allowing everyone to perform at their best.

 

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