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Dispute and Refund Administrator

RS Group
Corby, GB
Closing date
25 Jun 2024

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Job Details

Dispute & Refund Administrator
Hybrid working (Corby)

The D&R Administrator is responsible for picking up and resolving customer queries and disputes to closure, and working with the relevant team via CI Methods to reduce the original reason for disputes where there are repeating errors during the Order to Cash chain.

If you are a natural problem solver, with a customer service mindset, and strong administration skills... we would love to hear from you!

What you will be doing:

On the day to day, you will be working to resolve disputes, refunds and year-old debt.

Through building a stronger understanding the Order-to-Cash process, and working with the relevant teams on root-cause analysis and continuous improvement, you will be demonstrating ongoing improvement opportunities for delivering excellent customer service.

You'll be working on reducing customer disputes by reason codes over time, as well as reducing the overall volume and value of year-old debt.

What we are looking for from you:

  • Excellent written and verbal communication skills, with an ability to engage with other teams to resolve issues.
  • Keen focus on Customer Service
  • A logical approach to troubleshooting, diagnosing, and resolving problems, both technical and non-technical within Accounts Receivable
  • Demonstrate the ability or have experience working in a fast-paced and changing environment.
  • An analytical eye, and attention to detail to protect us from bad debt losses by keen risk awareness and focus on aging debt,
  • Seek continual service improvement opportunities
  • Good reporting and analytical skills; ability to document and communicate in written and verbal forms with ease

We are RS Group

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.
Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and over 9000 employees worldwide - and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.


Are you ready to explore the possibilities?


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Learn more about this company

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