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Pensions Continuous Improvement Analyst

XPS Group
Edinburgh, UK
Closing date
7 Jul 2024

View more

Administration and Secretarial
Contract Type
Full Time

Job Details

Pensions Continuous Improvement Analyst

Continuous Improvement Analyst



Full Time


XPS Pensions Group is a multi-award winning and leading independent pensions consulting and administration business. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow and we are now looking for an experienced Continuous Improvement Analyst to join our vibrant Edinburgh office with hybrid/remote working. This is an exciting role and would most likely suit someone with previous experience in a pensions administration role where they have gained knowledge and experience of defined benefit pension schemes and current UK pensions legislation.

XPS is the only UK pensions specialist listed on the London Stock Exchange Main Market and we have the scale and flexibility to think and act differently. We are a multi-award-winning Pensions Consultancy with over 1 million member pension schemes administered and 1800 staff in locations across the UK. We advise on all things workplace pensions related. We help trustees and employers run pension schemes for the benefit of both current and former employees and we support scheme members in a way that is relevant, innovative and easily digestible.

Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.

The Team

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

Learn more here:]

The Role

As a Continuous Improvement Analyst with XPS you will:

  • Process Analysis/Definition - Facilitate and run sessions with key business representatives to drive out detailed business requirements for new business/new solutions for existing business
  • Performance Metrics - Defining key performance indicators and metrics to measure performance and track improvements
  • Data Analysis - Analyse data related to process performance
  • Process Improvement Initiatives - Collaborating with teams across the operation to develop process improvement initiatives
  • Risk Assessment - Analysing risks associated with process changes and improvements
  • Stakeholder Engagement - Engaging with individual from key stakeholder groups to ensure buy in and support for implementing changes
  • System Development & Testing - Support the development of new tools and systems and undertaking functionality testing.

Your profile

Essential Criteria

  • Previous experience in pensions administration. Ideally the role would be suited to a Senior Pensions Administrator looking to develop their skillset.
  • Ability to work with senior representatives across XPS Administration.
  • Well organised and positive attitude with the ability to plan, prioritise and effectively manage their work.
  • Good interpersonal skills, with effective influencing and negotiation skills.
  • Excellent analytical, problem solving, attention to detail, organisational and planning skills.
  • Ability to work well under pressure, across multiple workstreams, delivering to time and quality standards.
  • Good oral and written communication skills, able to present complicated business matters to potential non-pensions technical users.
  • Proven ability to think laterally across issues and challenges and seek collaborative solutions to problems
  • Produces consistent and high-quality results.
  • Strong ability to break down pensions processing into simple to understand steps that can then be turned into requirements.
  • Able to follow instructions, procedures and assimilate information quickly in a consistent manner.

Desirable Criteria
  • Experience of working directly with clients and business representatives to evaluate their requirements and develop solutions.
  • Reviewing and validating other team members' work.
  • Positively contribute to regular team meetings, implementing any recommendations or decisions made in terms of working practice and efficiencies.

What we offer:

Find out more about Life at XPS

Find out more about Our People Approach

We offer an attractive reward package, typical benefits can include::

  • Competitive salary
  • Participation in annual discretionary Bonus Scheme
  • 25 days holiday plus flexibility to buy or sell holiday
  • Flexible Bank holidays
  • Pension scheme, matching contribution structure
  • Healthcare cash plan
  • Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
  • Life Assurance cover, four times basic salary
  • XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
  • Employee Assistance Programme for you and your household
  • Access to a digital GP service
  • Paid volunteering day when participating in Company organised events
  • Staff referral scheme when you introduce a friend to XPS

What next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.

Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.

If you do not feel ready to apply or still have questions, please email us by clicking here

The successful candidate will need to demonstrate the following requirements:

  • Right to Work confirmation
  • DBS Disclosure check
  • Employment or educational references covering five years
  • Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.

XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.


XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.

15,000+ clients 

One million+ member pensions administered

15 locations across the UK

99% of clients agree we are collaborative in our approach and enjoy working with us

Life at XPS

…We provide the opportunities, the training and the support. Our people do the rest!
At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. As an XPS employee, you will never be without opportunities to grow and develop, and you will always have access to the wide range of support we offer from our benefits package to our diverse and wide, ranging networks, including mental health allies. We work hard and celebrate success together – join us and find out for yourself how exciting your future could be.

Read more about XPS Group work culture, here and discover XPS people's approach, here

Life at XPS

Rachel Gillion
HR Director

Our purpose

We exist to shape and support safe, robust and well-understood pension schemes for the benefit of people and society

Our vision

We will constantly challenge the pensions industry to improve and achieve better outcomes for members

Our mission

We strive to be leaders in pensions, investment consulting and administration with brilliant people and leading technology delivering better outcomes for pension scheme members and rewarding careers for our people
Our Employee Networks

Our five Employee Networks – XPS Women’s Network, XPS LGBTQ+ Network, XPS Menopause Network, XPS Disability Network and XPS Multicultural Network – play an important role in our culture.

They lead our inclusive programme of events, campaigns and workshops, such as celebrating International Women’s and Men’s Days, Pride Month and Black History Month, our Be Yourself at Work campaign and our workshops on LGBTQ+ Allyship, the importance of self-promotion for women’s careers, menopause awareness and confidence when speaking up. Our internal mentoring programme also has a role to play, for example in advancing gender equality.

Of course, it’s one thing to agree words amongst ourselves. It’s another to bring those words to life.

 Our People Approach

Enter our people – our problem solvers, our forward thinkers, our hard workers. Whether in our actuarial, investment, administration, HR, marketing, legal or systems departments, all our people work with a societal purpose. It’s the XPS way.

Our people deliver for us. It’s only right therefore that we deliver for them. Our People Approach is designed to do just that and we pride ourselves on delivering around inclusivity, opportunities for all, flexibility, wellbeing and, last but not least, fun!

Check out our people approach here!

Rewards and benefits

We want our people to know they matter so we offer a range of perks and benefits:

  • Holiday entitlement
  • Pension
  • Life assurance
  • Discretionary bonus scheme
  • SAYE scheme
  • Season ticket loans
  • Sight tests
  • Employee assistance programme
  • Opportunities for hybrid working
  • Generous annual flex allowance
  • My XPS, My Benefits – flexible benefits you choose to suit you personally, including the option to buy additional holiday, bikes for work, private health care, travel insurance and dental insurance
  • XPS Rewards – designed to offer you access to a wide range of discounts, saving you money on your shopping

My XPS, My Choice!

A societal purpose, a People Approach – welcome to life at XPS.

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