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Office Administrator

NFU Mutual
Preston, North West, Great Britain
£23,000 to £25,000 Full Time Equivalent (depending on experience)
Closing date
23 Jun 2024

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Job Details

The Role

Office Administrator

Hours: 28-35 hours depending on candidate, which can be worked across our office hours which are Monday - Friday 9:00-17:00

Location: Office based, Preston

Salary: £23,000 to £25,000 Full Time Equivalent (depending on experience)

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual, to work within a vibrant and enthusiastic team.

An exciting opportunity has now arisen within the Preston, Blackburn & Chorley Agency. We are looking for an administrator to join our customer service team. This crucial role involves supporting our team of insurance agents and ensuring that our day-to-day office operations run smoothly. We are looking for someone who is self-motivated and conscientious who loves to be organised, naturally multi-tasks, solves problems, and can work using their own initiative.

This role is 100% office based, to ensure a quality service provision and a happy connected team. Salary and annual leave advertised is based on full time hours.

About the role:
• Managing the postage and despatch of renewal and other associated documentation
• Taking ownership of the internal customer accounts system including money collection, banking and customer premium management
• Overseeing internal post and email mailboxes
• Preparing regulatory documentation to meet compliance requirements
• Producing reports and documents using Microsoft suite and internal systems
• Answering incoming telephone calls, greeting visitors in the office and contacting customers
• Performing various administrative tasks, including maintaining and organising insurance policies, client records, and other essential documents

About you:
• Proven experience in an administration or customer service environment
• Excellent organisation, customer service and communication skills
• Detail-orientated and able to maintain a high level of confidentiality
• Proactive and able to work under pressure to deliver results
• A high degree of personal initiative, responsibility and commitment
• GSCEs, including Maths and English at minimum grade C/equivalent and a working knowledge of MS Office systems

Our commitment to you:
To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business.

• 25 days annual leave, plus bank holidays
• Free on-site parking
• Investment in your personal development with a Combination of eLearning and buddy support
• Regular team events and activities
• Flexible working hours (minimum 28 hours, maximum 35 hours per week)
• Employee Assistance Scheme & Shopping Discounts
• Pension contributions and Death In Service benefit

Please apply in writing with CV and covering letter to

The application process will consist of an initial telephone interview, followed by a face-to-face competency based and role play interview.

Closing date for all applications: 22nd of June 2024.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks pre-employment and once in post.


Welcome to NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.

NFU Mutual has again been named as a Gallup Exceptional Workplace Award winner in 2022.

We are one of only 39 companies across the globe and the only UK headquartered organisation to win this award.

The Gallup Exceptional Workplace award

The international Gallup Exceptional Workplace award is evaluated carefully by a panel of judges and given only to organisations that meet rigorous standards of employee engagement. The award requires entrants to clearly evidence how they fuel business performance through an engaged workforce.

NFU Mutual builds on an existing reputation as an exceptionally engaged workforce, having achieved frequent award recognition from Gallup in previous years.

Trisha Jones, HR Director at NFU Mutual, said: “NFU Mutual is committed to being a great place to work. We work hard to maintain the exceptional engagement standards we have built with our people and are delighted to have received this recognition once again.

“The commitment and engagement of NFU Mutual employees is fundamental to the ongoing success of our business and we’ll never take it for granted. From supporting health and wellbeing to encouraging career development, we’re passionate about creating an environment where employees can thrive and achieve their full potential.”

Jim Harter, Gallup’s chief scientist of workplace management and wellbeing, said: “This award recognises the most engaged workplace cultures in the world. Gallup’s 2022 GEWA winners have steered their organisations through another unprecedented and challenging year. They didn’t slow down or hit ‘pause’ during times of uncertainty. They stayed true to their organisational values. Gallup commends all of the 2022 GEWA winners for their resiliency, determination and commitment to making their people a priority.”

Applying to NFU Mutual

Choosing the right employer is a big decision – we understand that. That’s why we have a dedicated Resourcing team who’ll manage your application and support you through the process.

We want to work with talented people from a diverse range of backgrounds who share our vision and values to achieve more together. So, during our recruitment process, you’ll find different ways for us to get to know each other and find out if we’re a good match. See more about the recruitment process.

Lisa’s Story

Lisa is a Motor Claims Manager in Bristol. She says, “I love the ethos and values of the company and I also genuinely love the people that I work with. In my role I get a huge amount of variety and I can get involved in almost anything I am interested in. I feel valued, supported, and listened to and also that I can be part of the solution when we have challenges to overcome.”

Vicki’s Story

Vicki is a Regional Department Manager. She says, "NFU Mutual does the right thing by their customers. And such great customer service must come from great people, who in turn must come from a great employer. It really is a lovely place to work. You’re not rushed to shift cases off your desk quickly, but given the time to make the right decisions.

It’s a forward thinking company. They invest in their people so you can see a clear path ahead for yourself as well as the company. It’s no wonder they have a lot of loyal people on board."

Steve’s Story

Steve is Head of Pricing Analytics. He says, “I was initially attracted towards finding more out about the role because of NFU Mutual’s strong reputation within the industry for fairness, ethics and customer focus. As I found out more about the role, it also became apparent that the general culture, and the ambitions of the Pricing Department were well aligned with my own goals and preferred ways of working.”

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