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Customer Onboarding Administrator - 1 Year FTC

Employer
LexisNexis Risk Solutions
Location
Cardiff, Vale of Glamorgan, United Kingdom
Salary
Competitive
Closing date
2 Jul 2024

Job Details

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com


About our Team: The Risk Solutions On-boarding & Fulfilment teams' primary focus is to provide a seamless and efficient on-boarding experience for our customers. The team play a critical part in providing our customers with an excellent first impression of doing business with us, whilst ensuring that these excellent standards are maintained throughout their journey with us. The team are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.


About the Role: You will have responsibility of on-boarding and fulfilling customer projects to the highest standards.


Responsibilities

  • Ensuring that we on-board and fulfil customer requests efficiently. Whilst also balancing the needs of the business, to deliver a truly excellent customer experience.
  • Collaborating is crucial when working internal teams including Sales, Legal, Compliance & technology. Demonstrating this will ensure that we onboard and fulfil customer requests. Doing this within our desired turnaround times and most importantly exceed customer expectations.
  • communicating clearly and accurately in all our interactions. Ensuring the team are seen to be both consistent in the messages being delivered & experts in what we do.

Requirements

  • Demonstrate good analytical & organisational skills
  • Demonstrate excellent work ethic and drive to succeed
  • Be self-motivated with ability to work well within a team, high levels of personal accountability.
  • Show ability to communicate effectively and persuade and influence a range of stakeholders to deliver the best outcome for customers.
  • Have ability to remain calm under pressure

Learn more about the LexisNexis Risk team and how we work here


#LI-PL1

#LI-Hybrid

Company

At LexisNexis® Risk Solutions, our history, and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency.

Our businesses span the following sectors: Aviation | Chemicals & Energy | Collections & Recovery | Corporations & Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety | Tax

You can learn more about us and working with us on our Homepage, here.

Our Videos

Four LexisNexis Risk Solutions colleagues reflect on what it’s like living with a disability and reveal the challenges and support they have received along the way.

Read their stories and learn how we can all help foster an inclusive workplace and society.

Our Employee Resource Groups (ERGs)

  • Our employees receive 2 days paid hours to attend and work with our ERGs.
  • Featured ERGs
  • African Ancestry Network
  • All IN
  • Black, Asian & Minority Ethnic
  • Dyslexia
  • Hispanic Heritage
  • LGBT+ / Pride
  • Mental Health
  • Multicultural
  • People with Disability/Differently Abled
  • Religion
  • Remote Workers
  • Women in Tech
  • Women Connected
  • Women’s Empowerment Network
  • Working Parents
  • Young Professionals

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