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Customer Support Advisor

Employer
Lifetime Training
Location
Bristol
Salary
£24,542 Annual
Closing date
17 Jul 2024

Job Details

Customer Support Advisor

We are looking for an experienced, dedicated individual to join our Enrolment Support team to be responsible for offering apprenticeship training opportunities to existing and prospective learners and clients through inbound and outbound calls across a variety of sectors and offering the best possible to service to all.

What will you be doing?

  • Supporting the Enrolment Support Department targets in all aspects of sales and administration including phone calls to potential learners (B2C) and clients or business partners (B2B) of Lifetime Training.
  • Dedicated time in your week for CPD activities to support your development
  • Learning how to build trusted relationships with prospective learners and clients, as well as develop strong relationships with internal stakeholders within Lifetime.
  • Working towards and achieving individual & team KPIs, such as time spent on the phone and the personal delivery of 95 opportunities per month, with 80% conversion to appointment.
  • A minimum of 2hours talk time per day and 60 outbound dials.

What will you bring to the role?

  • Experience of working with clients, either face to face or on the phone along with having worked in a target driven environment.
  • Proficient in Microsoft Office
  • If you are organised, ambitious, target driven, and have a keen attention to detail then this is the role for you.

Giving back to you – our Group Benefits

  • 25 days’ holiday rising with service and your birthday off.
  • Holiday purchase scheme for those life changing trips and moments.
  • Long service reward and recognition
  • Enhanced Pension
  • Group Life Assurance – 3 x Annual salary
  • Unlimited access to six Smart Health services including a 24/7 virtual GP
  • Health Cash Plan
  • Access to curated wellbeing content and our Employee Assistance Programme
  • Perkbox
  • To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
  • Enhanced sick pay
  • Enhanced Maternity/Shared Parental and Adoption packages leave
  • A reward programme and recognition programme and annual awards event

Who are Lifetime Training:

We are one of the UK’s leading Apprenticeship providers, we help individuals and businesses realise their potential by delivering training that builds a better future for the industries in which we deliver.

Most importantly, we’re all about a democracy of opportunity so we put quality first, we work collaboratively, and we embrace change.

This applies as much to our people as it does to our employer partners and learners.

Our people are passionate about what they do and dedicate themselves to life-changing opportunities for themselves, our learners and our partners

Lifetime Training is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners. We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.

We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.

Who are Innovate

Innovate Awarding is an independent awarding organisation with a ‘no surprises approach’ to assessment. We provide End-point Assessment services for apprenticeship Standards, and vocational qualifications for work-based learning and those transitioning to work, across 15 sectors and we’re growing. We’re trusted by employers and their training organisations across the country to evaluate Apprentice competence.

Innovate is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners. We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.

We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.

Wherever you join us - in whatever role - your hard work and ability to work collaboratively will change lives.

At Lifetime Training Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.

Your experience is invaluable to us, and we are committed to fostering an inclusive and equitable recruitment environment for all candidates. We welcome any feedback on how we can enhance our approach to an inclusive process, please feel free to share your ideas with us here: Your feedback

This feedback is anonymous and will only be used for EDI monitoring and enhancement.

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Company

At Lifetime, we believe that skills training can build a more valuable, diverse and inclusive workforce. It’s why we work to deliver apprenticeship training solutions that unlock bright futures, for people and businesses.

We’re also committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.

By listening to our emerging diverse workforce, we will agree future goals and priorities as a community. This in turn will help secure a sustainable future for the Group, benefiting not just us but also our partners and learners.

Who we are.

Lifetime Training

We partner the UK’s biggest employers chooseLifetimeforour combination of multi-sector capability, insight and expertise.From Hospitality to Healthand Social Care, ourprogrammesconsistently deliverinnovative learning strategies, industry-specific trainers, curriculum experts and leading-edge technology.Together, they transform workplaces, every day. Visit the Lifetime Training website: https://jobs.lifetimetraining.co.uk/

Innovate Awarding

Innovate Awarding Organisation is an independent national Awarding Organisation specialising in vocational and apprenticeship qualifications. Visit the Innovate website: https://innovateawarding.org/

Skilltech Solutions

Skilltech Solutions is an EdTech provider with a flagship product focused on streamlining the End-point Assessment process. Visit the Skilltech website: https://www.skilltechsolutions.co.uk/

Intequal

Intequal is a specialist technical training provider enabling careers for the next generation of digital and IT talent. They deliver industry-leading apprenticeships in infrastructure and cloud technologies, software development, data analytics, digital marketing and technical sales. Visit the Intequal website: https://intequal.co.uk/

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