Case Administrator

Our mission is to enable better lives

We help governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.

Every day our teams across the UK help people improve their skills, employment, health and wellbeing. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.
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Our story

Ingeus evolved from an Australian start-up called Work Directions in 1989, to become a global provider of services that assists thousands of citizens every day, operating as part of the APM (Advanced Personnel Management) Group.

The original insight that created Ingeus in Australia – that people with barriers to work should be supported to thrive rather than left alone to just survive – was one that quickly found success when they started services in the UK in 2002.

The original belief, that work is good for people, is now a mainstream view in public policy. Ingeus built on this basic principle and created new, better ways to support people with barriers in their lives.

In the UK, Ingeus took its knowledge, skills and vision and applied it to other areas of people’s lives so that we now deliver services in health, employment, youth and justice.

Since 2002, Ingeus has expanded into countries across North America, Europe and the Asia-Pacific. Find out more about Ingeus around the world.

In 2019, Ingeus became part of the international human services and healthcare provider, APM Group. APM Group’s UK business, APM UK, whose history of helping people with skills and employment services started in 1997, now operates as part of Ingeus in the UK.

Together, we continue our shared mission to enable better lives.

We’re a team of more than 9,000 people across 11 countries, dedicated to helping individuals of all abilities thrive with independent and fulfilling lives.

Every day around the world our employees continue to develop trusted partnerships with individuals, families, communities, local and national governments, and businesses at every level, by delivering quality services and support.

In the last 12 months, the APM Group’s services have reached the lives of more than 1 million people. We welcome you to find out more about our organisation and join us in enabling better lives for a million more.

Our Values

Every day at Ingeus we have conversations and interactions that help people to change their lives. Everyone has a part to play in that. And the way we approach this important work is what sets us apart. That ‘way’ is rooted in our values:

Take pride

We value the potential of everyone and celebrate our achievements. We strive for excellence and to be the best we can be, going the extra mile, and adapting, changing, and innovating to deliver great results.

Do the right thing

This value means we act with integrity and do what we say we’ll do. We build trust and have honest conversations, always considering the impact of our actions on others.

Believe in everyone

We believe in everyone and encourage people to believe in themselves. We believe in everyone’s capability to change and challenge ourselves and others to make positive change. We value our colleagues and know we can achieve more together.

Care and respect

We understand that supporting and caring for one another enables people to thrive. Our culture of inclusivity provides a sense of belonging which means we listen and respect other’s views, embrace difference, care about people and what we do, and treat everyone fairly.

Own it

Our teams are always striving to achieve the best results – always asking “what else can I do?”. This value means we take accountability for our actions, demonstrate leadership and every level, and are excited by new challenges.

Our values underpin everything we do to deliver services in employment, health, justice and youth, for you, for business and with partners.

Our Social Impact

Ingeus provides services for people, businesses and communities to create and improve employment, skills, health and wellbeing and we strive to deliver social impact through maximising the impact of our core services, as well as delivering social value within each contract we operate.

Our approach is based around our 6Ps (performance, profit, people, possibilities, protection and participants) balanced scorecard and is strongly aligned with the United Nations’ (UN) Sustainable Development Goals (SDGs), in particular:

• Goal #3: Good health and wellbeing through promotion of mental health and rehabilitation services
• Goal #5: Achieve gender equality and empower all women and girls
• Goal #8: Decent work and economic growth through promoting sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
• Goal #10: Reduce inequalities within and amongst countries through Ingeus’ extensive work with people living with disability, illness and injury, and improving access to labour markets for people from vulnerable and disadvantaged populations.

Working across all business areas, including employment, health, justice and youth, our approach involves collaborating with partners including government, business, not-for-profits and social enterprises to enable better lives for the long-term and improve positive outcomes for all.