Operations Manager - Tax, Trusts and Compliance
- Employer
- Irwin Mitchell LLP
- Location
- Homeworking
- Salary
- Competitive
- Closing date
- 19 Aug 2024
View moreView less
- Sector
- Audit, Banking and Financial Services, Finance and Accounts, Operations and Facilities Management
- Role
- Manager
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business, and the regulators. Please speak to one of our Talent Acquisition team to find out more.
Your Role and What You'll Be Doing
Our Sheffield Tax, Trusts and Compliance team is a growing team providing Tax and Trust services to private clients. The department is responsible for completing significant volumes of tax returns, trust accounts, trust administration and trust registrations each year. We are now looking for an Operations Manager to join the team to support the department manager.
As Operations Manager you will work to manage continually improve all operational activity including work and resource forecasting, pipeline management, work prioritisation, work allocation, service levels, productivity, quality and importantly ensuring the team meet all regulatory deadlines.
The role can be based remotely (although you are welcome to work from your local office as and when preferred), with travel once a month to Sheffield for a team meeting and a short period of training in Sheffield upon starting.
- Work very closely with the department manager and team members to ensure that tax returns, trust accounts and trust registrations are processed efficiently, accurately and on time to meet all required deadlines
- Ensure the right reporting, controls and processes are in place to guarantee compliant service
- Monitor overall performance of the department against defined Key Performance Indicators and identify areas for improvement, escalating risks and implementing action plans for improvement
- Ensure all payments are completed accurately, on time and supporting with billing
- Forecast future work volumes into the team to ensure the department has the correct resource levels
- Design and document current and future processes, ensuring streamlined workflows are in in place
- Manage key relationships with key internal stakeholders
- Management of client onboarding process
- Management of client housekeeping including review and issue of Terms of Business; closure of defunct files; and monitoring supervision requirements
- Review and arrange appropriate technical training for the team in conjunction with the national training lead
- Liaison with HMRC to follow-up unresolved client issues
About You
- Demonstrable experience in a similar role for example; Operations Manager, Team Leader or similar
- Good operational management experience in working in/leading in a high-volume complex area to meet quality, speed and regulatory objectives
- Ability to manage expectations of multiple senior stakeholders and build positive relationships and a strong internal network to resolve challenges
- Workflow, process and risk management experience
- Confident in Excel, Word and Co Pilot or other AI software.
- Experience of CCH Central Software would be beneficial but not essential
- Experience of working for a Legal Firm/ Accountancy practice/similar professional services environment or experience within a Tax function would be beneficial but not essential
Our Benefits - What We Can Offer You
- 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Additional Information
As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.
Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks with a credit reference agency will also be undertaken.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
If the role is homeworking you will be assigned to your closest office and travel may be required in line with business need to that office
Company
Expert Hand.
Human Touch.
At Irwin Mitchell, we pride ourselves in understanding people.
We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ and you’ll find that reflected in our working environment.
Working At Irwin Mitchell
If you’re looking for the next step in your career, we’ve got great opportunities here. We’re one of the largest and most respected law firms in the UK, and it’s not just solicitors we’re looking for either, you’ll find all kinds of non-legal business support roles too.
Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities. Whatever your role, you’ll have the chance to develop professionally and have your say.
The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.
Our DNA
It’s in our DNA to value people for who they are and what they bring. We’re committed to creating a diverse and inclusive culture where our people can flourish and celebrating our differences is a key part of that.
We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.
Flexible by Choice
We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’.
Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.
Our Community
We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are.
The Human Touch That Matters To You
In September 2019 we launched our human touch campaign. It focused on the emotional transitions our clients go through and the role our colleagues play in supporting them when they need more than just expertise. We wanted to create a marketing campaign that dared to be different and we believe that it was made by the most inclusive production team ever. It’s the perfect example of our three strategic pillars coming together and Life at Irwin Mitchell is a continuation of this, which reinforces why our culture is truly unique.
We sat down with people from different backgrounds and with different experiences to find out what it’s really like to work here.
They spoke openly and honestly about their careers, their clients and the human touch that matters to them. You can watch all our stories on one playlist by clicking on the video, or you can read our case studies on our careers website.
A selection of awards and accreditations gained by Irwin Mitchell
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