Salesforce Administrator

About Us

Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there are no limits to where your FT career will take you. Learn more about working at the FT at aboutus.ft.com.

The role

We are seeking a Salesforce Administrator to join our Internal Products (IP) group within the FT's Product & Technology department.

As an Salesforce Administrator within the CRM Team you will be responsible for the day to day Operation of our CRM estate and with the help of your colleagues, help deliver innovative technical solutions to build / configure our platforms to grow the Financial Times' strategic business models.
You will be accountable to our end users across Sales and Marketing, ensuring our sales process operates as efficiently as possible, also assisting with key contract management functions and lead generation effort.

You will have the autonomy, within defined guard rails, to select the tools and technologies you need to build and operate services responsible for FT brand critical capabilities. Someone who is comfortable with the constantly evolving technical landscape and is keen to contribute to the company's processes and broader know-how would thrive in this role.

Key Duties

• Liaise with Sales teams to implement and deliver Salesforce workflows, functionalities and customisations in a responsive, secure & scalable manner, using modern Salesforce tools & practices.
• Work closely with Product Owners, Business Analysts & Internal Stakeholders to help define and implement robust solutions for some of their ongoing initiatives & issues
• Develop a good understanding of our stakeholders needs, and ensure they are considered at each stage of the implementation life cycle
• Work within an agile methodology using Jira to create Tickets, take part in agile ceremonies regarding updates, planning & refinement, stakeholder demos and retrospectives.
• Review solutions with the Engineering team to ensure that the best approach is being taken.
• Maintain data integrity and quality of the Salesforce Org.
• Share ideas regarding improvements and standard processes across the team and help to implement & promote them.
• Ensuring that the Health of our Salesforce Org & CRM Estate is supervised and to action or raise any remedial activities that might be required.
• Provide other Ad-Hoc Operational Support tasks across our Salesforce Org & CRM Estate.

The Internal Products group

Internal Product's mission is to enable our peers (in tech and beyond) to do their best work. We do this in a variety of ways: finding a team the right tool for the job, helping them automate the most tedious parts of their work so they can invest in the valuable tasks they truly care about, discovering new ways in which to bring value to the business, and more.

We are made up of the following feature teams in 2024:

Editorial Technology

Develop a set of modern applications for our Editorial staff to author, edit and publish thousands of news articles every week

Marketing Technology

This team deals with the technical ecosystem that supports our Marketing teams, including our email platform that serves the roughly 8 million emails that are sent every week to our customers who subscribe to our content.

CRM Technology

Our CRM Team looks after our Salesforce platform and the different applications used by our Sales teams.

What we are looking for

• Extensive administrative experience within a Sales Cloud enabled Org.
• Track record of providing support & solutions to multiple business units within a Single Org.
• Proficient in utilising flows, validations rules, formulas, sharing rules and creating detailed reports / dashboards within Salesforce.
• Comfortable with data analysis and manipulation utilising SOQL/Workbench/DataLoader
• Should be able to effectively communicate with internal stakeholders at all levels .
• Good command of written and spoken English.
• Ability to collaborate with Engineering team that are fully responsible for the support & operation of the software they build and deploy.
• An active member of the broader Salesforce community with an understanding of current leading trends & updates.
• Experience working as part of an agile team, using methodologies like Scrum and Kanban
• Willingness to learn new technologies / methodologies & understand the setup and configuration of third party products linked to Salesforce.

If you also have any experience with the preferred skills below that would be great. If not, do not worry, these are non-essential and we would still very much welcome an application from you.

• Knowledge of Apex, Javascript, Visualforce, Aura, Lightning Web Components.
• Experience working within an environment where operational support and monitoring of code and systems is part of the culture (DevOps)
• Experience of Salesforce CLI, SFDX, SF Platform Events.
• Experience of Salesforce CPQ
• Experience of Amazon Web Services (AWS)
• Experience of Heroku
• Salesforce Certification(s)

Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. These include;

• 25 days annual paid leave
• 10% Annual Performance Bonus
• 24/7 Employee Assistance Program
• Life Insurance
• Additional Health Care
• Enhanced Parental Leave policy
• Food Vouchers
• Multisport Card
• Work-life balance and work-from-home practice
• Both in-house and external training programs

Our commitment to diversity and inclusion in the workplace

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs.

Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact talent@ft.com and a member of our team will be happy to help.

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