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Credit Controller

Company Gowling WLG Location Birmingham
Contract Temporary Position Salary Competitive
Sector(s) Accountancy, Administration, Legal

Job Description

We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence – we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world.

'Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do''

 Chris Oglethorpe, HR Director.

There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more.

Working flexibly, working fairly

Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse – and with clients often working to a 24/7 rhythm – having extra flexibility is key to helping us balance work and other commitments sensibly and productively.

By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team – while maintaining that all important work-life balance.

Where possible and depending on business needs, we will consider all flexible working options such as part-time working, job sharing, working from home and staggered hours. If in considering a role with Gowling WLG you favour flexibility in your working arrangements, please discuss this with the recruitment team in the early stages of the application process.

Main Purpose of the Job

This is an opportunity to join the credit control team in Birmingham, to manage, co-ordinate and maximise the collection of debt for a section of the client ledger in a timely fashion and minimise the risk of non-payment, whilst maintaining the firms’ client service delivery levels and high professional standards.

Main Duties and Responsibilities

The Credit Controller will work with the Birmingham Credit Control team, taking responsibility for the credit control of their own ledger across the firm's practice groups.  The position will report into the Credit Control Team Leader.

  • Duties and responsibilities include, but are not limited to:
  • Chasing outstanding debts for Practice Groups by telephone and email;
  • Recording chase history and agreed payment timescales on the system;
  • Proactively resolving and monitoring any queries raised;
  • Liaising with partners and associates on all debts, including conducting face-to-face meetings;
  • Analysing, monitoring and reducing 90+ debt;
  • Responding to correspondence from clients;
  • Electronic filing;
  • Adhering to and following guidelines set out in the Credit Control Procedures Manual;
  • Undertaking ad hoc projects as directed; and
  • Assisting the Credit Control Team Leader where necessary.
Key skills and experience
  • Ideally at least 2 years credit control experience (experience of working in a professional services environment is desirable).
  • Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
  • Ability to conduct face to face and telephone debt reviews with partners and fee earners.
  • Experience of dealing with international clients is desirable.
  • Strong analytical and negotiation skills to help resolve queries.
  • Significant experience of account reconciliation.
  • Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
  • Competent in the use of MS Office, including experience of Microsoft Excel and Word.
  • Excellent written and verbal communication skills with the ability to communicate at all levels.
  • To have a flexible and proactive approach to debt collection.
  • To be driven and motivated about the role and keen to contribute to the team.
  • To be flexible and adapt quickly to a changing environment.
  • To have the ability to work to given timeframes and anticipate likely workflows.
  • To have attention to detail and consistently produce high quality work.
Equal Opportunities

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment.  The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity.  This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work.  Our aim is to fulfil everyone's potential and together to achieve personal and business goals.


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