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Customer Adviser

Company Lloyds Banking Group Location Belfast
Contract Permanent Position Salary £18054 - £20060 per annum
Sector(s) Banking

Job Description

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Customer
* I take ownership of customer's Fraud enquiries, using appropriate skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our Fraud customers at first touch
* I adapt well to change and implementation, ensuring it is consistently evidenced through knowledge of products/ processes and actions/ behaviour
* I show that I care about my customers, utilising all feedback provided to understand and improve our customers' experience, escalating any barriers which may hinder a seamless customer experience whilst taking ownership to move the customer as far along their journey as possible
* I behave in a manner that at all times places the customer first and observes proper standards of market conduct. I act with skill, care and diligence in providing services to customers, treating them sensitively and flexibly and responsively

Control Environment
* I effectively comply within the Customer Treatment Standards, including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers
* I comply with the Colleague Conduct Rules, putting my customers' interests at heart and taking personal responsibility for the way I conduct myself in the workplace
* I keep up to date with mandatory training ensuring that I have the appropriate skills and knowledge to remain competent to undertake the role

People
* I take ownership of personal development and performance, and regularly assess and develop my performance during coaching, feedback and 1:1s
* I recognise the need for an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. I value differences and treat both colleagues and customers as individuals
* I live the Group's Values and Behaviours and Codes of Responsibility

How to Apply

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