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Network Control Centre Coordinator

Company Kier Highways Location Hertfordshire
Contract Permanent Position Salary Competitive
Sector(s) Administration, Construction & Skilled Trades, Customer Service & Call Centre, Engineering

Job Description

Title: Network Control Centre Coordinator

Salary and benefits: Competitive Salary, 24 days annual leave, Two Share Schemes, Up to 7.5% matched pension, numerous retail discounts.

Location: South Mimms

Business area: Strategic Highways (Area 6&8)

Introduction: Kier Strategic Highways are currently recruiting for a Network Control Centre Coordinator to join the Area 6&8 Highways Maintenance Contract. Kier Highways design roads, bridges and intelligent transport systems (ITS), covering strategic and nationally important roads, as well as local roads serving local communities. Our projects range from major improvements to complete renewals of roads and structures. With specialist teams, we manage complex works from conception through to handover at the end of maintenance periods.


Key responsibilities:

  • Acting as first point of contact for Kier in relation to incidents on the Area 6 and 8 network and operations, ensuring that the appropriate course of action is taken for each issue reported.
  • Deploy and manage resources on the Area 6 and 8 network including Asset Incident Watchman and secondary resources.
  • Liaise directly with the Emergency Services and deployed resources, ensuring any additional support is correctly identified and provided.
  • Produce and maintain accurate records for all incidents that occur in on the Area 6 and 8 network and record all relevant information into the relevant database.
  • Record and disseminate all Winter Maintenance decisions during the winter service period.
  • Log/record all Area 6 and 8 safety observations and forward reports to the relevant teams.
  • Respond to enquiries relating to Area 6 and 8 and ensure that all enquiries and/or complaints are resolved and/or responded to within the required timeframe.
  • Record all Traffic Management events on the Highways England Scheduled Roadwork’s System (SRW) daily.
  • Assist with the preparation of the Traffic Management programmes for the Area 6 and 8 network.

Skills and experience required:

  • Excellent verbal and written communication skills
  • Ability to effectively perform within a team, sometimes within high pressure environments
  • Computer literate adept with Microsoft programmes and other applications
  • Good interpersonal skills and professional and clear telephone manner
  • Flexible working approach (comfortable working both day-time and night-time shifts)

Make the journey. Leave a legacy.

Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is an inclusive employer.

Let’s shape your world together.

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