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IT Technical Delivery Manager

Company Gowling WLG Location Birmingham
Contract Permanent Position Salary
Sector(s) Information Technology (IT), Legal

Job Description

We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence – we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world.

'Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do''

 Chris Oglethorpe, HR Director.

There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more.

Working flexibly, working fairly

Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse – and with clients often working to a 24/7 rhythm – having extra flexibility is key to helping us balance work and other commitments sensibly and productively.

By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team – while maintaining that all important work-life balance.

Where possible and depending on business needs, we will consider all flexible working options such as part-time working, job sharing, working from home and staggered hours. If in considering a role with Gowling WLG you favour flexibility in your working arrangements, please discuss this with the recruitment team in the early stages of the application process.

Main Purpose of the Job

To manage the technical delivery processes, projects and products for :

  • Practice Management Systems, Workflow, Developers, Web & Digital Platforms

Support the drive for the technical development of the firm by:

  • Managing and liaising with Subject Matter Experts (SMEs) and Developers
  • Taking responsibility for technical IT/Information Systems development and implementation – building, configuring and enhancing, plus supporting maintenance and eventually decommissioning
Main Duties and Responsibilities

To manage the technical delivery processes, projects and products by:

  • Providing leadership, vision and direction to the technical organisation to ensure it will contribute to the company achieving its goals
  • Developing productive relationships with business leaders across the organisation to influence how IT systems can enable new sources of value
  • Defining and enhancing methodologies and practices for the technology life cycle management in line with best practice and practical experience of continuous improvement
  • Ensuring that technology processes (including those of external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation
  • Implementing and managing IT system life cycle management status reporting, metrics and benchmarks
  • Overseeing the use of Subject Matter Experts (SMEs) & Developers:
    • developing and leading a team of high calibre technical delivery resources capable of originating and supporting the firm’s technically based business initiatives and products
    • allocating appropriate technical resources to projects and ensuring that both segregated and overlapping project team roles are identified and coordinated
  • Ensuring a high-quality technical outcome for projects and products
    • designing, testing and implementing technical solutions to agreed standards
    • providing subject matter expertise
  • Performing vendor/service provider relationship management to ensure they cost-effectively meet the needs of the firm
  • In conjunction with Service delivery, conduct regular surveys of stakeholder satisfaction with IT systems, publish the results and, where necessary, implement action plans to improve satisfaction
  • Working with the Portfolio Manager to facilitate the IT systems governance process to gain consensus on a prioritized set of measurable business outcomes that the technology must support, within the limitations of the technology budget
  • Working with stakeholders to accomplish the IT systems work in a way that improves the business and technical fitness of the IT systems portfolio and minimizes its ongoing support costs, including formulation of system roadmaps
  • Overseeing the successful technical delivery of business outcomes in partnership with BIS colleagues (e.g. Solution Delivery Managers) and the business
  • Identifying opportunities and risks for the firm that could be solved by technology or where technology could play a part in the business deliverable


To support the Head of Business Solutions and Change and BIS by:

  • Performing any other reasonable operating tasks as requested, including requests from other senior BIS leaders
  • Delegating tasks to and supervising the SMEs, Developers and Solutions Architects
  • Performing the Service Delivery Out of Hours Support (OHS) ‘Duty Manager’ role on a rota basis
  • Supporting Service Delivery with global incident management, business continuity and resolution
  • Responding to service incidents/BAU (RUN tasks) as required by the Service Delivery Business Partners – this should always be the highest priority for all BIS staff
Key skills and experience
  • Ideally a graduate qualified in computer science/information systems/related fields/project management and/or
  • Five or more years of IT and Business User experience, with sensitivity and commitment to business problem solving - ideally experience of working with a range of technologies (including Microsoft) within business/operations areas of the legal profession or other professional services, with a global component
  • Three or more years as a technical expert who can demonstrate success in effectively and efficiently:
    • Managing high-performance, cohesive team of technical development staff (subject matter experts, developers, etc.)
    • driving multiple IT/Information Systems led product/application development projects in a demanding client led environment
    • providing leadership expertise in building cross-organisational consensus with business/operations clients and/or technology providers
    • liaising with middle and senior management
    • managing IT contracts and service providers including the associated costs
    • engaging with procurement and legal contract advisors for additional information
    • working with IT technology, operations, service and support organisations
    • using data processing, analysis and quality management tools
    • developing and implementing processes and policies
  • Knowledge of project and change management processes and methodologies (e.g. PMI, Prince2, Agile Development, Lean IT and DevOps)
  • Demonstrable experience in at least some of the following areas:
    • software design/development, Network, Firewalls, VmWare, mobile applications, application architecture, project management, software as a service (SaaS), software integration, automated software testing, data management/governance, business intelligence, information security, business process analysis
  • Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business
  • Ideally evidenced experience of managing staffing requirements and career paths including competencies and capabilities
  • Demonstrated experience and ability in successfully utilizing "soft skills" or "people skills"
  • Strong analytical, diagnostic and problem-solving skills with the ability to absorb new information quickly
  • Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as with external vendors and service providers)
  • Evidence demonstrating ability to work efficiently and effectively under pressure including expertise in prioritising competing workloads for self and staff
Equal Opportunities

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment.  The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity.  This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work.  Our aim is to fulfil everyone's potential and together to achieve personal and business goals.


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