Duties & Responsibilities
Didsbury Administration Hub have multiple opportunities to join the Core Home Services team.
This interesting and varied role is all about providing a seamless customer experience by processing customer orders correctly and efficiently ensuring our customers have a seamless shopping experience and we surpass their expectations. You will add huge value to the efficient and profitable running of your department and therefore have a fundamental impact on the success of the Partnership.
The ideal candidate will thrive in a fast paced working environment, have an unrelenting focus on providing the best customer service possible and be able to support and share success with fellow Partners.
Successful candidates will not only be joining our Contact Centre is Didsbury, but they will also be joining a unique business - The John Lewis Partnership. Not only do we share the responsibility of co-ownership and democracy we also reap the benefits.
> You will be eligible for the Partnership Bonus where you will receive a percentage of your annual salary every year.
> You have access to £250 learning and training subsidy every year, this includes any qualifications you wish to take
> After 3 months service you’ll get your Discount Card entitling you to 25% the majority of goods in John Lewis and 15% off the majority of goods in Waitrose (exclusions apply)
> 22 days holiday on joining and an ability to purchase 5 more days
> Access to our PartnerChoice our online hub of exclusive offers, including discounts at local restaurants, reduced rates on holidays and free days out!
All this, and so much more is available when you join the Partnership - please visit our Benefits page on www.jlpjobs.com.
The requirements for this role include but are not limited to:
● Maintain a flexible skill-set, ensuring ability to support all areas of the Admin Hub
● Be brand ambassador delivering a customer service journey that is unrivalled in the marketplace, working closely with suppliers, estimators, fitter and Head Office
● Confidently and competently use the tools, technology, systems and processes to drive sales and deliver great service to the customer
● Delivers a seamless and personalised service experience that
exceeds the customer’s expectation while supporting the delivery of sales and profit growth
Required essential experience skills and qualifications
Excellent time management
Confident and articulate
Good at problem solving and conflict handling
Good listening skills
Good telephone manner and written word skills
Keen to learn, ask questions and contribute to a team culture
Flexible with a positive can do attitude