|Company||Lloyds Banking Group||Location||London|
|Contract||Permanent Position||Salary||£64650.00 - £86200 per annum|
|Sector(s)||Information Technology (IT)|
Role Description and Responsibilities
Within the PFFC Service team, we have an Incident Management Bridge, which coordinates service recovery with service engineers and other experts across the Group. As we undertake our transformation journey the Bridge is changing to on-board its own software engineers and create an inbuilt technical recovery capability. With over 200 applications within the PFFC estate, hosted on a variety of operating systems, this means the Bridge will consist of dedicated team members with skills in Unix, Linux, Mainframe, Windows and HP non-stop. They will manage their own incidents and proactively monitor service. This role, as the Technical Bridge Lead, is an exciting new opportunity and we are after someone who can help implement the future operating strategy.
Whilst the Bridge operates 24/7, 52 weeks of the year, this senior role operates during the working day and you will be responsible for ensuring consistency across the Bridge Teams. As the Bridge leader you will be accountable for managing and developing the Bridge team, coaching and building a collaborative environment with one focus, service availability. When incidents occur, you will ensure engineers and incident managers respond quickly to restore service, you will collaborate across stakeholders to ensure the right people are focussed on service recovery and you will ensure teams are protected to work unhindered and in a calm environment. You will also be accountable for ensuring incident reports are coherently written to ensure effective problem management and facilitate meaningful analysis. When the Bridge teams are not engaged in incidents you will direct proactive service improvement activities, implementing preventative measures to stop incidents occurring and ensuring our systems can operate efficiently; this might include exploring automation opportunities, refining monitoring and alerting capabilities and improving operating procedures. You will also have a good understanding of new innovations and industry best practices and be able to implement new ideas to benefit our service offering.
As a Line Manager, you will have excellent people management skills. Your responsibilities will include coaching and mentoring a sizable team, identifying colleague development opportunities and providing honest and fair feedback. You will be an exemplary role model, offering inspiration and being able to the get the best out of your teams.
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