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Lloyds Banking Group - Disability Support

At Lloyds Banking Group inclusion and diversity is central to our success. By recruiting from the widest possible pool of talent, we can better serve and meet the needs of our customers. This is because we aim to have a workforce which reflects the communities we serve and being able to bring our authentic selves to work increases the wellbeing and engagement of our teams.

We are an agile organisation, recognising that work-life balance is important for wellbeing and fulfilling our commitments both in and out of office. This means role locations, home working, alternative hours and job shares are all considered and we seek to continuously improve this experience for our colleagues.

Each diversity strand has its own executive sponsor, who is passionate about making Lloyds Banking Group a better place for all. We also have colleague networks, including:

  • Access, for our disabled colleagues and interested non-disabled colleagues;
  • Breakthrough, is our women’s network which also includes male supporters;
  • Family Matters, for parents and carers;
  • Rainbow for our LGBT colleagues and allies;
  • REACH representing Race, Ethnicity and Cultural Heritage diversity of all colleagues.

Diversity is about everyone at Lloyds Banking Group and our networks are focused as much on awareness as the specific groups they represent.

Our approach to disability specifically

In our 2016 colleague engagement survey 5,779 colleagues disclosed a disability or long-term health condition and the Group potentially serves 6 million customers with disabilities.

We therefore lead on the business case, not only do colleagues with disabilities bring unique skills and abilities to Lloyds Banking Group, they are integral to us becoming the best bank for all our customers.

In our Helping Britain Prosper plan, we are committed to increasing the engagement of colleagues with disabilities and retaining our Gold Standard from the Busines Disability Forum (BDF).

Our commitment is spearheaded by David Oldfield (Group Director for Retail and Consumer Finance) and executive sponsor for disability, who leads the Group Disability Programme. David received a Disability Smart Award from the BDF in 2015 for his work. The Group has also received awards for its leading Workplace Adjustments programme and colleague disability network, Access.

Workplace Adjustments

Lloyds Banking Group is recognised externally as being at the forefront of delivering workplace adjustments. Our adjustments model has been shared with other employers through the Business Disability Forum. Since 2013 the Group has delivered over 45,000 adjustments to colleagues, in partnership with Microlink.

Our process ensures that each individual colleague has their requirements assessed by an independent advisor. Recommendations for tailored adjustments are agreed through this process, enabling the colleague to perform to the best of their ability.

Adjustments can be:

physical, including assistive technologies and adjustable desks

non-physical, including changes to working patterns and flexible working.

If you are successful in securing a role with Lloyds Banking Group, we will work with you to ensure your adjustments are delivered in time for your starting date.

Our Colleague Disability Network – Access

Access is the Group’s disability network, run by colleagues for colleagues. Access has over 4,000 members including colleagues with disabilities and long-term health conditions, as well as internal disability advocates.

Access has created a community of colleagues who are passionate about disability. The network works to facilitate mutual support, share best practice and increase awareness of disability throughout Lloyds Banking Group.

Access provides:

  • Colleague Discussion Forums
  • Quarterly Newsletters
  • Assistive Technology User Group
  • Regional Reps
  • National Annual Event
  • Lunch and Learn Teleconference
  • Mentoring

Development Programmes

Lloyds Banking Group is committed to the career development of all colleagues and provides support to colleagues with disabilities toward maximising their potential.

The Group offers tailored development programmes for colleagues with disabilities. These courses are designed to help attendees to position disability within the workplace and remove barriers to success.

These courses are facilitated by external disability consultant, Dr Phil Friend OBE, and author of “Why Are You Pretending To Be Normal?”

Since the inception of this course in 2001, over 1,500 colleagues have attended, many of whom describe it as “a life changing experience”.

Present Focus – Mental Health and Wellbeing

Lloyds Banking Group has recognised that mental health and wellbeing is increasingly important and with one in four people experiencing mental health challenges every year, we need to ensure the Group provides appropriate support.

We are partnering with Mental Health UK. The Group provides a range of assistance to colleagues including workplace adjustments, agile working and anonymous counselling services.

All colleagues also receive comprehensive private medical benefit which can be used to seek treatment for mental health conditions (exclusions apply).

We are currently working with external experts in the field of mental health to deliver a training package which will equip all line managers to support colleagues with mental health conditions.

Emphasise the benefits of being open about having a disability

Everyone at Lloyds Banking Group is unique and can thrive in the knowledge that they can bring their authentic self to work.

If you are open about your disability then we can provide the workplace adjustments to enable you to perform your role and excel on the Talent Programme you choose.

Openness will also enable you to build stronger relationships with your teams and stakeholders and not waste energy in keeping it secret. If your manager and/or team know, they can support you to effectively manage your work and development.

Lloyds Banking Group has a range of support and development opportunities to help you best position your disability or condition, if you do feel unsure. We champion inclusion and disclosure helps to continue our journey to full Disability Confidence across the whole organisation.

Details of how to inform us about a disability

If you have a disability or long-term health condition please let us know on your application form and someone will be in touch to discuss and arrange them. Letting us know early on will mean it is easier to provide the suitable support and give you the best opportunity to succeed.

If you wish to talk to us before making an application, please see the contact details section on our website and we will be happy to give you advice, guidance and reassurance. 

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Louis Jameson, Group Disability Programme Lloyds Banking Group